1. Introduction Gloov Outsourcing L.L.C. ("Gloov," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, or engage with our business process outsourcing and nearshore staffing services.

2. Information We Collect We may collect personal information that you voluntarily provide to us when expressing interest in obtaining information about us or our services. This includes:

• Contact Data: First and last name, email address, direct phone number, and company name.

• Communication Data: Information provided during strategy sessions, phone calls, text messages, and emails.

• Automated Data: We may automatically collect device information, IP addresses, and browsing patterns when you access our website.

3. How We Use Your Information We use the personal information collected to:

• Provide, operate, and maintain our staffing services.

• Facilitate custom margin audits and 1-1 strategy sessions.

• Communicate with you for marketing and promotional purposes, subject to your explicit consent.

• Monitor and analyze trends to improve our website and service offerings.

4. TCPA & Automated Communications By providing your phone number and expressly consenting via our lead capture forms, you authorize Gloov Outsourcing L.L.C. and our authorized technology partners to contact you using automated telephone dialing systems, artificial or prerecorded voices (including AI voice technology), and SMS text messages for marketing purposes. Call recordings and AI conversation transcripts may be retained for quality assurance and training purposes.

5. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. We may share your data strictly with trusted third-party service providers who assist us in operating our business (e.g., Zoho for CRM and data management, and third-party telecom or AI providers for outbound communications). These providers are legally obligated to keep your information confidential and secure.

6. Your Privacy Rights You have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your data. You may opt out of marketing communications at any time by replying "STOP" to text messages, stating your desire to opt out during a phone call, or clicking the "Unsubscribe" link in our emails.

7. Contact Us If you have questions or comments about this Privacy Policy, please contact us at: Gloov Outsourcing L.L.C. Jersey City, New Jersey Email: info@gloovoutsourcing.com.